FAQs

1. Where is Pearl Manor based?
Pearl Manor is proudly based in the United Kingdom. All orders are processed and shipped from our UK facilities.

2. Do you offer international shipping?
Yes, we ship worldwide. Shipping rates and delivery times vary by destination and will be calculated at checkout.

3. How long will it take to receive my order?
Orders within the UK typically arrive within 2–5 business days. International delivery can take 7–14 business days, depending on location and customs processing.

4. What materials are used in your jewellery?
Our pieces are crafted with the finest materials — including sterling silver, 18k gold vermeil, natural pearls, and premium gemstones — sourced responsibly to ensure both beauty and durability.

5. How should I care for my jewellery?
To maintain the shine and quality of your jewellery, store it in a soft pouch, avoid contact with perfumes or chemicals, and gently clean it with a polishing cloth after wear.

6. Can I return or exchange an item?
Yes, we accept returns within 14 days of delivery for unworn items in their original packaging. Please visit our [Return Policy] page for detailed information.

7. Do you offer gift packaging?
All Pearl Manor pieces are elegantly presented in our signature gift boxes — perfect for gifting or personal keepsakes.

8. Can I customize or personalize jewellery?
Select pieces can be personalized. Please reach out to our customer care team at support@pearlmanor.co.uk for bespoke requests.

9. How can I contact customer support?
You can reach us via our [Contact Us] page or email us directly at support@pearlmanor.co.uk. Our team is available Monday–Friday, 9:00 AM – 6:00 PM (GMT).