Privacy Policy

At Pearl Manor, your privacy is of the utmost importance to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from us.

1. Information We Collect

When you visit or shop at Pearl Manor, we may collect the following information:

  • Personal details such as your name, email address, billing and shipping address, and phone number.

  • Payment information processed securely through trusted third-party payment providers (we do not store full card details).

  • Order history and communication records to help us provide better customer service.

  • Website usage data (e.g., cookies, IP addresses, browser type) to enhance your browsing experience.

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders.

  • Communicate with you regarding your purchases or inquiries.

  • Improve our website, products, and services.

  • Send promotional emails (only if you have opted in).

  • Comply with legal and tax obligations.

3. Data Protection & Security

We take appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure. All payments are processed through secure SSL encryption and reputable payment gateways.

4. Sharing Your Information

We never sell or rent your personal information. However, we may share it with trusted partners who assist in fulfilling your order — such as shipping carriers or payment processors — strictly for operational purposes.

5. Cookies

Our website uses cookies to ensure smooth functionality and improve user experience. You can choose to disable cookies through your browser settings, but this may affect site performance.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request corrections or updates to your data.

  • Request deletion of your data (“right to be forgotten”).

  • Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at privacy@pearlmanor.co.uk.

7. Retention of Data

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, unless a longer period is required by law.

8. Third-Party Services

Our website may contain links to third-party sites (e.g., payment providers, social media). We are not responsible for their privacy practices, and we encourage you to review their respective policies.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date below.